Safety first. Are my details secure?
What are my payment options?
I am overseas, can I purchase from your store?
Do you offer free delivery?
How is my shipping rate calculated?
When will my order be shipped?
How will you be sending my order?
INTERNATIONAL orders are sent with Sendle via courier.
Please note: Some countries charge customs fees or import duties. Unfortunately these fees are out of our control, and are the responsibility of our customers.
And how long does delivery generally take?
PLEASE NOTE: Due to the current lockdowns, domestic delivery days are expected. Please check in with AUSTRALIA POST for updates.
AUSTRALIA - NSW, VIC, QLD, ACT, SA
Standard Parcel Post - 2 to 8 business days
Express Post - 1 to 3 business days (metro only, a little longer for regional areas)
AUSTRALIA - TAS, NT, WA
Standard Parcel Post - 6 to 12 business days
Express Post - 2 to 5 business days (metro only, a little longer for regional areas)
NEW ZEALAND, USA, UK, FRANCE, GERMANY, CANADA, HONG KONG, CANADA
International Courier - 7 to 20 business days
CUSTOMER PICK-UP FROM SYDNEY
Free pick-up from Marrickville, NSW
1 to 2 business days
We will notify you via email or SMS when your order is ready for collection from Marrickville. Collection hours are 1030am-6pm, Tuesday to Friday.
Can I track my order?
What about pick up, can I do that?
Please allow 1 to 2 business days however, we will notify you via email or SMS when your order is ready for collection from Marrickville.
Can I return or exchange an item?
To initiate the return process, we kindly ask that you make contact with us within 7 days of delivery via email: firstname.lastname@example.org
Once approved, you will need to forward your goods in a reply paid package to:
The Man Parlour. C/O - Memphis and Co.
100C Sydenham Rd, Marrickville NSW 2204
Please note: we do not refund any shipping charges.